Program Description
TWB’s Fundamentals of Enterprise Resource Planning (ERP) – CRM program is designed to provide you a strong foundation in CRM through a well-designed program that helps you:

• Get familiar with what is ERP and the different modules of ERP
• Acquire knowledge about the fundamentals of CRM
• Learn about the different types of CRM solutions
• Understand and learn the fundamental of CRM terminology

On successful completion of this course, you will have an in-depth understanding about CRM, the types of CRM solutions and the use of ERP in CRM.

Key Topics

• Introduction to ERP
• Applications
• Implementation
• CRM – concepts
• Application

Audience
Customer Care Executives, Support Function Executives, and professionals who need to learn and understand the fundamentals of ERP and CRM in order to expand their domain expertise in CRM.

Benefits
This professionally tailored program provides you the edge to:

• Enhance your skills in ERP and CRM fundamentals
• Equip yourself with a strong foundation in the Customer Relationship Management
• Enhance your skills in applying the concept of ERP in CRM
• Upgrade your skills and build in-house training potential
• Get trained at your desired expertise level
  • TWB will customize programs – you don’t have to go through what a beginner should
• Get a choice of training medium
• Classroom or TWB Online
  • learn at your convenient schedule via Computer-based, Web-based and Instructor-led trainings)
  • Opt for classroom training at TWB or your own facility
• Utilize a well-designed program structure, real-time facilitation, and accurate evaluation
• Capitalize on TWB’s flexible trainings to optimize the learning quotient